A Japanese airport is celebrating a big milestone, Kansai International Airport (KIX) has never lost a piece of luggage in 30 years. The airport won the Skytrax award for World’s Best Airport for Baggage Delivery 2024.
In a press release, the airport said, “We believe that the record of having no baggage lost since the opening of the airport is the result of the daily efforts and careful work of everyone involved, including airlines and handling companies.”
Kansai Airport, Osaka opened its doors in 1994 and so far it has served 20 million to 30 million passengers annually. The airport has bagged the award eight times, the New York Post reported. The evaluation is based on wait time before baggage pickup, efficiency of baggage delivery and response to lost luggage.
KIX airport has handed about 10 million baggage items in the 2023 fiscal year.
What makes their track record so successful? Well, it’s their “Multilayered checking work”. The airport has dedicated two or three staffers to assess the types and number of bags for each plane, as well as its passenger transit information.
“It’s important for multiple staff members to share information to prevent mistakes arising from erroneous assumptions,” Tsuyoshi Habuta, who supervises baggage operations at airport operator CKTS, told Nikkei Asia.
They predict that during the 2025 fiscal year, a staggering 37.3 million passengers will arrive in anticipation of World Expo 2025. The airport has a comprehensive luggage handling guide for each airline to guarantee a hassle-free travel experience.
Their aim is to deliver your bags to you within 15 minutes of the arrival of your flight, and this guide is updated frequently based on staff recommendations and experience. The airport staff, in spite of their impressive efficiency, appears to view this as just another aspect of their job.
“We don’t feel like we have been doing something special,” Kenji Takanishi, a public relations officer for Kansai, told CNN. “We have been working as we normally do.
“We only do our work daily and we are recognized for it. We are certainly happy to receive the award. I think our staff, especially those working on the ground, feel more pleased.”
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