In a heartwarming revelation, a video capturing the daily struggles of food delivery executives, who tirelessly serve customers through platforms like Zomato and Swiggy, has touched the hearts of netizens. While these apps have transformed the way we order food from the comfort of our homes or offices, the reality for delivery workers in the gig economy is often far from comfortable. They work tirelessly to make ends meet and, ironically, sometimes have to resort to tea and biscuits to satisfy their own hunger.
The viral video, posted on Instagram by Utkarsh, a digital content creator from Gorakhpur, sheds light on the challenges faced by these dedicated individuals. In the video, a Swiggy delivery executive is seen dipping biscuits into a cup of tea while sitting on a makeshift bench during the night. The accompanying text roughly translates to, “The one who delivers your food in 30 minutes often has to make do with only biscuits and tea.”
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Since its posting on August 23, the video has garnered a staggering 3.5 million views and struck a chord with viewers. Many netizens expressed their empathy and admiration for these hardworking delivery personnel, with one user commenting, “I had been to a big pizza joint recently and saw the staff having lunch from their tiffins (probably prepared very early in the day) outside at 5 p.m. And I realised how we take the little things in life for granted. Salute to the people working hard every day outside to make a life for themselves.” Another shared that if they took additional time I don’t mind and never do complaint against them. A third person simply stated, “Being delivery boy I felt this 😢”