Mangaluru: Airtel had once said, “Express Yourself” and a consumer exactly did it! In a clear victory for an aggrieved consumer, the Dakshina Kannada District Consumer Disputes Redressal Forum has decreed that mobile service provider Airtel is guilty of deficiency in service and ordered the company to pay compensatory amounts to the complainant.
In the year 2013, Abdullah A Rehman, a city based youth had placed a confirmed order with Airtel Relationship Centre, Paradigm Plaza, A B Shetty Circle, Mangalore, for a SIM card with a specific cellphone number and paid Rs 1750 towards the purchase. After some time the company contacted Abdullah and informed him that the number paid for is a fancy number and demanded a premium of Rs 25,000 from him. When Abdullah Rehman refused to pay the extra amount demanded and insisted that they activate the number already paid for. But Airtel went ahead and sold the number to some other customer in Delhi for Rs 25,000.
Hence Abdullah decided to seek legal remedy and Dakshina Kannada District Consumer Disputes Redressal Forum accepted his complaint on 4 April, 2013. After listening to both parties, Additional Bench of the Forum presided by Vishweshwara Bhat D with T C Rajashekar as member found that the service provider was at fault. In its order dated 3 December 2016, the bench decreed Airtel to either re-allot and activate the number paid for or alternatively pay Rs 25,000 with 9 percent interest from the date of complaint. It also ordered payment of Rs 20,000 as compensation for mental agony and hardship and Rs 5,000 towards litigation costs within 30 days of receiving the order.
Abdullah who received his copy of the order days only few back is jubilant about his victory. “Oftentimes corporates riding high on their power assume that they can get away with their flaws by framing several tiresome procedures. It’s unfair that they take such matters mildly. Today I am glad that through this order, justice is delivered and the hope of the common man in our judiciary is rekindled,” he said.
