A senior doctor in Bengaluru, Dr. Sundar Sankaran, Program Director at Aster Institute of Renal Transplantation, has voiced frustration towards HDFC after receiving numerous unwanted calls from the bank’s loan requirement team. Despite attempting to block certain numbers, Dr. Sankaran continued to receive calls from various other numbers. He recounted an incident where confronting a caller led to another individual, claiming to be the telecaller’s manager, questioning his behavior.
Doctor’s Frustration and Call for Action
Dr. Sankaran expressed his frustration on social media platform X, describing the HDFC loan requirement callers as a nuisance. He emphasized that getting angry with them only resulted in more calls. When he raised the issue with HDFC, he received a response from an HDFC customer service representative named Ajay, requesting details for better assistance.
Concerns Raised to Moneycontrol
Speaking to Moneycontrol, Dr. Sankaran highlighted the troublesome nature of the situation, especially while attending to sick patients. He expressed the challenge of distinguishing between spam calls and genuine calls for urgent medical assistance. Despite providing a list of phone numbers from which he had been receiving spam calls and tagging HDFC and its customer support team’s handles, the issue persisted.
Community Resonance and Additional Insights
Dr. Sankaran’s situation resonated with other users on the X platform and Twitter. Users expressed frustration over the persistence of the issue and highlighted the futility of blocking numbers. Additionally, concerns were raised about the outsourcing of customer data to third-party agents by HDFC’s loan department, under pressure to meet target numbers.
Survey Insights on Unwanted Calls
A survey published in February revealed that approximately 90 percent of respondents reported receiving unwanted calls despite being registered on the Do Not Disturb list. These calls primarily promoted financial services and real estate projects, indicating a widespread issue with spam calls in the financial sector.
The situation underscores the need for proactive measures from HDFC and relevant authorities to address the issue of spam calls effectively.
